Ready to plan your dream safari? Our expert team is here to help create your perfect Kenyan adventure.
Whether you're ready to book or just have questions, our safari experts are available 24/7 to assist you.
Speak directly with our safari experts
Available 24/7 for emergencies
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Response within 2 hours
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Average response time: 30 seconds
Our headquarters in Nairobi
Safari Elegance HQ
123 Wildlife Avenue
Nairobi, Kenya
By appointment only
Complete our booking form and our safari experts will create a personalized itinerary for you.
Find answers to common questions about booking and planning your safari adventure.
The best time for safari in Kenya is during the dry seasons: June to October and December to March. The Great Migration in Masai Mara typically occurs from July to October. However, Kenya offers excellent wildlife viewing year-round, with each season providing unique experiences.
Essential items include: neutral-colored clothing, comfortable walking shoes, hat, sunglasses, sunscreen, camera, binoculars, and any personal medications. We'll provide a detailed packing list based on your specific itinerary and travel dates.
Yes! We offer family-friendly safari experiences with age-appropriate activities and accommodations. Our guides are experienced in working with children and we can customize itineraries to suit families with kids of all ages.
Our packages typically include: accommodation, all meals, professional guide services, park fees, airport transfers, and game drives. Specific inclusions vary by package type. We'll provide detailed information for your chosen itinerary.
We accept various payment methods including bank transfers, credit cards, and online payment platforms. A deposit is required to confirm your booking, with the balance typically due 30 days before your arrival. We also offer flexible payment plans.
Our standard cancellation policy allows for full refund if cancelled more than 60 days before arrival. Cancellations between 30-60 days receive 50% refund. We also offer travel insurance options and flexible rebooking policies for unexpected circumstances.
24/7 emergency assistance for our travelers in Kenya
+254 799 922 277
Available 24/7 for all travelers
999
Kenya Emergency Services
For non-emergency assistance during your safari:
Your assigned safari guide: Available 24/7 during your trip
Contact details provided in your welcome packet
Visit our headquarters in Nairobi or meet us at various locations across Kenya.
Safari Elegance HQ
123 Wildlife Avenue, Nairobi, Kenya
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